ctk44's Privacy Policy

Introduction and Scope

ctk44 (referred to as "we", "us", or "the platform") operates a safe and reliable online entertainment service for users in Bangladesh. This privacy policy explains what types of information we collect about you, why we collect it, how we use it, and how we keep it secure when you use our website (ctk44.cam), create an account, or use any of our services.

By using our platform you are agreeing to the terms of this privacy policy. This policy should be read together with our Terms and Conditions. We may update this policy from time to time and you will be notified of any significant changes.

This policy applies only to individuals who are 21 (twenty-one) years of age or older. We do not knowingly collect information from minors.

1 What Types of Information We Collect

The following types of information may be collected during registration and use of ctk44:

Personally Identifiable Information

• Full name and username
• Date of birth — for age verification (minimum 21 years)
• Email address
• National ID card or passport number (during KYC verification)
• Residential address

Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Full card numbers are never stored

Technical Information

• IP address and device type
• Browser type and version
• Session data and login duration
• Cookie and local storage data
• Site navigation patterns and click history

Communication Information

• Live chat messages and support ticket contents
• Email communication history
• User feedback and complaints

2 Purpose of Data Collection

We collect and use your information for the following purposes:

1. Account management: To handle registration, login, password recovery, and account security.
2. Identity verification (KYC): To comply with anti-money laundering regulations and to prevent access by minors.
3. Financial transaction processing: To complete deposits, withdrawals, and bonus payments.
4. Customer support: To resolve your issues and improve the quality of support.
5. Security and fraud prevention: To detect suspicious activity and keep the platform secure.
6. Legal compliance: To comply with applicable laws and regulations.
7. Service improvement: To analyse user experience and raise the quality of the platform.
8. Responsible gambling: To monitor your gaming behaviour and intervene when necessary. See our Responsible Gaming page for more details.

3 Data Storage and Security

ctk44 uses industry-standard security measures to protect your information. The key features of our security infrastructure are listed below:

• SSL encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Data encryption: Sensitive personal information is stored in encrypted form on our servers.
• Access control: Only authorised personnel can access the information they need.
• Regular audits: Our systems undergo regular security testing.
• Firewall protection: Advanced firewall systems prevent unauthorised access.
• Data backup: Information is stored on secure, encrypted backup servers.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide the service. After an account is closed, certain information may be retained for a defined period to meet legal obligations and for dispute resolution purposes. Financial transaction records are retained long-term in accordance with applicable law.

4 Sharing Information with Third Parties

ctk44 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Service Provider Partners

To operate our services we work with certain trusted third-party organisations, such as payment processors (bKash, Nagad, Rocket, Upay, etc.), KYC verification providers, and technology service suppliers. These partners may only access the information needed for their designated work and are required to comply with our privacy policy.

Legal Obligations

We may be required to provide information to the relevant authorities as part of a court order, government directive, or legal process. In such cases we will make every effort to notify you in advance, unless prohibited by law.

Fraud and Security Threats

In cases of fraud, cyber attacks, or other security threats, relevant information may be shared with the relevant authorities or security agencies.

Business Transfers

In the event of a future merger, acquisition, or asset sale, your information may be transferred. In such cases we will notify you in advance and your information will remain subject to this policy.

5 Cookies and Tracking Technology

Our website uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the platform — maintaining login sessions, security tokens, and so on. These cannot be disabled.
• Functionality cookies: Help remember your preferences such as language settings and interface options.
• Analytics cookies: Collect anonymous statistics to understand how the site is used. This information does not identify you personally.
• Security cookies: Used to detect fraud and suspicious activity.

Cookie Controls

You have the option to accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent certain important platform features from working correctly.

6 Your Rights and Controls

You have the following rights regarding your personal information:

1. Right to access: You have the right to know what information we hold about you and to receive a copy of it.
2. Right to rectification: You have the right to request correction of any inaccuracies in your information.
3. Right to erasure: In certain circumstances you may request that your personal information be deleted. However, where legal obligations exist, it may not be possible to delete all information.
4. Right to object to processing: You have the right to object to the use of your information for specific purposes.
5. Right to data portability: The right to request your information in a structured, machine-readable format.
6. Right to withdraw consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, contact us directly. We aim to respond to your request within a reasonable timeframe.

7 Protection of Minors

ctk44 is a platform strictly operated for individuals aged 21 years or older. We do not knowingly collect any personal information from those under 21 years of age.

Age is verified at the time of registration and identity and age are confirmed through the KYC process. If we become aware that a minor is using our platform, that account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their child is using our platform, please contact us immediately.

8 Policy Changes and Updates

We may update this privacy policy from time to time — whether due to legal changes, service improvements, or changes in our practices. For any significant changes we will:

• Update the "Last Updated" date at the top of the page
• Send a notification to your registered email address
• Display a notification when you log in to the platform

Continuing to use the platform after a change means you have agreed to the updated policy. We therefore recommend that you visit this page regularly.

9 Contact and Complaints

For any questions, concerns, or requests regarding your personal information, please contact us: